Eligibility Interviewers, Government Programs

Job Outlook

Employment of information clerks is projected to decline 3 percent from 2019 to 2029. However, demand for information clerks will vary by occupation. (See table below.) Overall employment of information clerks is expected to decline as organizations and businesses combine their administrative functions. For example, businesses increasingly use online applications for benefits and employment, thereby streamlining the process and requiring fewer workers. Furthermore, increased use of online ordering and reservations systems and self-service ticketing kiosks will result in the need for fewer clerks to process orders and maintain files. In some businesses, including medical offices, receptionists and other workers do tasks that used to be done by clerks. However, local governments will continue to need court, municipal, and license clerks for clerical duties in local courts, government agencies, or town councils. Tasks may include preparing dockets of cases to be called, preparing draft agendas or bylaws, keeping financial records, and issuing licenses or permits. There should also continue to be demand from local and state governments for eligibility interviewers to determine whether government assistance, such as unemployment or Social Security benefits, is appropriate for people applying for it.