Interviewers, Except Eligibility and Loan

General Information

Description

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Job Outlook

Employment of information clerks is projected to decline 3 percent from 2019 to 2029. However, demand for information clerks will vary by occupation. (See table below.) Overall employment of information clerks is expected to decline as organizations and businesses combine their administrative functions. For example, businesses increasingly use online applications for benefits and employment, thereby streamlining the process and requiring fewer workers. Furthermore, increased use of online ordering and reservations systems and self-service ticketing kiosks will result in the need for fewer clerks to process orders and maintain files. In some businesses, including medical offices, receptionists and other workers do tasks that used to be done by clerks. However, local governments will continue to need court, municipal, and license clerks for clerical duties in local courts, government agencies, or town councils. Tasks may include preparing dockets of cases to be called, preparing draft agendas or bylaws, keeping financial records, and issuing licenses or permits. There should also continue to be demand from local and state governments for eligibility interviewers to determine whether government assistance, such as unemployment or Social Security benefits, is appropriate for people applying for it.

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Related Military Careers

No Information for this section

Salary

Average Salary

Salary

$34,970

State-by-state Salary

Gray states indicate no data available

$45,390
$20,390
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 54%
  • Less than high school 13%
  • Bachelor's degree 12%
  • Associate's degree 10%
  • Some college 5%
  • Post-secondary certificate 2%
  • Master's degree 0%
  • Doctoral degree 0%
  • Post baccalaureate 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Knowledge

  • English Language
  • Computers and Electronics
  • Clerical
  • Customer and Personal Service
  • Mathematics

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
No Information for this section