Order Clerks

General Information

Description

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Job Outlook

Overall employment of information clerks is projected to grow 2 percent from 2020 to 2030, slower than the average for all occupations. Despite limited employment growth, about 156,800 openings for information clerks are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

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Salary

Average Salary

Salary

$35,590

State-by-state Salary

Gray states indicate no data available

$44,290
$24,360
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 47%
  • Some college 24%
  • Associate's degree 15%
  • Post-secondary certificate 8%
  • Bachelor's degree 3%
  • Master's degree 0%
  • Doctoral degree 0%
  • Post baccalaureate 0%
  • Less than high school 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Knowledge

  • Clerical
  • Customer and Personal Service
  • Computers and Electronics
  • Sales and Marketing
  • English Language

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
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