Customer Service Representatives

General Information

Description

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Business Breakdown

People in this career work in these sectors.

  1. Private, for profit88.60%
  2. Private, not for profit4.59%
  3. State and local government3.33%
  4. Self-employed1.69%
  5. Federal government1.61%

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Job Outlook

Employment of customer service representatives is projected to show little or no change from 2020 to 2030. Despite limited employment growth, about 361,700 openings for customer service representatives are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

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Salary

Average Salary

Salary

$35,830

State-by-state Salary

Gray states indicate no data available

$44,190
$23,390
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 67%
  • Bachelor's degree 15%
  • Some college 6%
  • Less than high school 4%
  • Associate's degree 3%
  • Post-secondary certificate 2%
  • Master's degree 0%
  • Doctoral degree 0%
  • Post baccalaureate 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Related College Majors

Select major to see colleges that offer it

Knowledge

  • Customer and Personal Service
  • Computers and Electronics
  • Clerical
  • English Language
  • Mathematics

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
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