Customer Service Representatives

General Information


Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Job Outlook

Employment of customer service representatives is projected to decline 2 percent from 2019 to 2029. There will be less demand for customer service representatives as more of their tasks become automated. Internet self-service or interactive voice-response systems, social media, and mobile applications are increasingly popular because they enable customers to perform simple tasks without speaking to a representative. Improvements in technology will gradually allow these automated systems to perform even more advanced tasks. Some companies will continue to use in-house service centers to differentiate themselves from competitors, particularly for complex inquiries such as refunding accounts or confirming insurance coverage. However, jobs for customer service representatives are projected to be added in business support services, which includes telephone call centers. Some businesses will contract out their customer service operations to telephone call centers because the call centers provide consolidated sales and customer service functions.

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Average Salary



State-by-state Salary

Gray states indicate no data available

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Most Common Education Levels

People in this career achieve this level of education.

  • High school 67%
  • Bachelor's degree 15%
  • Some college 6%
  • Less than high school 4%
  • Associate's degree 3%
  • Post-secondary certificate 2%
  • Master's degree 0%
  • Doctoral degree 0%
  • Post baccalaureate 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Related College Majors

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  • Customer and Personal Service
  • Computers and Electronics
  • Clerical
  • English Language
  • Mathematics

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
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