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Customer Service Representatives

General Information

Description

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

Business Breakdown

People in this career work in these sectors.

  1. Private, for profit87.43%
  2. Private, not for profit5.18%
  3. State and local government3.11%
  4. Self-employed2.12%
  5. Federal government2.05%

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Industry areas

  • Business Management & Administration

Job Outlook

Projected Job Growth (2022 - 2032)
-5%
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Job Outlook

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Employment of customer service representatives is projected to decline 5 percent from 2022 to 2032. Despite declining employment, about 373,400 openings for customer service representatives are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.

Similar Careers

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Salary

Salary Information

Median Salary This is the median, or the midpoint, of the salary range for this career.

$37,780

State-by-state Salary

Gray states indicate no data available

Salary Range Salary varies based on years of experience, degree level and location.

$22,060
$47,770
No Information for this section

Education & Interests

Most Common Education Levels

People in this career achieve this level of education.

  • High school 54%
  • Some college 17%
  • Bachelor's degree 14%
  • Associate's degree 13%
  • Master's degree 0%
  • Doctoral degree 0%
  • Post baccalaureate 0%
  • Less than high school 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%
  • Post-secondary certificate 0%

Related College Majors

Select major to see colleges that offer it

PERSONALITY CHARACTERISTICS

You may find this career fulfilling if you consider yourself to be:

  • Enterprising — You have an interest in managing, negotiating and marketing, or leading and advising others.
  • Social — You have an interest in helping, teaching, advising, assisting or providing service to others.
  • Conventional — You have an interest in following procedures and regulations to organize information or data.

Not sure what characteristics best describe you? Take the RIASEC Test.

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership

Knowledge

  • Customer and Personal Service
  • Administrative
  • Sales and Marketing
  • Computers and Electronics
  • English Language

Gain insights into your knowledge by using the ASVAB Career Exploration Program

No Information for this section

Data supplied by Bureau of Labor Statistics, National Center of Education Statistics, Defense Manpower Data Center (View our update schedule). Contact any business, college or military service branch to answer additional questions.