Claims Adjusters, Examiners, and Investigators

Job Outlook

Overall employment of claims adjusters, appraisers, examiners, and investigators is projected to decline 4 percent from 2018 to 2028. Employment of claims adjusters, examiners, and investigators is projected to decline 4 percent from 2018 to 2028. Technology is expected to automate some of the tasks currently performed by adjusters. For instance, computer software can evaluate photographs of damaged property and calculate an estimated claim amount. In addition, data collection and processing speed will increase, which will improve efficiency and allow more work to be done with fewer adjusters. Demand for these workers should stem primarily from the growth of the health insurance industry. Rising medical costs may result in a greater need for claims examiners to carefully review a growing number of medical claims. An increase in the number of claims being made by a growing elderly population also should spur demand for health insurance claims adjusters and examiners. The number of natural disasters, such as floods and fires, influences demand for claims adjusters in property and casualty insurance. Future increases in the number of natural disasters could result in strong employment growth for claims adjusters in the field. Employment of auto damage appraisers is projected to grow 5 percent from 2018 to 2028, about as fast as the average for all occupations. An increasing number of vehicle-miles traveled will likely be accompanied by more automobile accidents, and this is expected to increase the demand for auto damage appraisers. However, automation technology is also affecting these workers, allowing more appraisals to be done with fewer employees.