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Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
What you can expect to experience while on the job
Employment of bill and account collectors is projected to decline 8 percent from 2018 to 2028. The increasing efficiency of collectors is expected to reduce demand for this occupation. New software and automated calling systems should increase productivity and allow collectors to handle more accounts. This will allow more collections work to be done with fewer employees. Some collection jobs will likely be sent to other countries where wages are lower, as a way for firms to cut costs. Although this will create some drag on employment of collectors, creditors should continue to hire some collectors in the United States.
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