For Educators: Military Resources
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Private for profit
Private not for profit
State and local government
Self-employed
Federal Government
Employment of customer service representatives is projected to decline 5 percent from 2023 to 2033. About 365,300 openings for customer service representatives are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
You like structure, staying organized, and working with systems to get things done efficiently.
You love taking risks in business or personal projects — and have the leadership skills to back it up.
You love connecting with people, helping others and making a difference in your community.
RIASEC represents six broad interest areas—Realistic, Investigative, Artistic, Social, Enterprising, and Conventional—helping individuals identify careers that match their skills and preferences.
Take the RIASEC TestData supplied by Bureau of Labor Statistics, National Center of Education Statistics, Defense Manpower Data Center (View our update schedule). Contact any business, college or military service branch to answer additional questions.