Telephone Operators

General Information

Description

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Business Breakdown

People in this career work in these sectors.

  1. Private, for profit79.27%
  2. State and local government9.45%
  3. Private, not for profit6.30%
  4. Self-employed2.49%
  5. Federal government1.75%

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure
No Information for this section

Salary

Average Salary

Salary

$37,710

State-by-state Salary

Gray states indicate no data available

$47,080
$27,630
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 83%
  • Less than high school 15%
  • Some college 0%
  • Master's degree 0%
  • Doctoral degree 0%
  • Bachelor's degree 0%
  • Associate's degree 0%
  • Post baccalaureate 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%
  • Post-secondary certificate 0%

Knowledge

  • Customer and Personal Service
  • English Language
  • Communications and Media
  • Clerical
  • Education and Training

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
No Information for this section