Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
People in this career work in these sectors.
Private, for profit73.41%
State and local government10.34%
Private, not for profit9.55%
Workplace at a Glance
What you can expect to experience while on the job