Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
State and local government
Private for profit
Federal Government
Private not for profit
Self-employed
Employment of public safety telecommunicators is projected to grow 4 percent from 2023 to 2033, about as fast as the average for all occupations. About 11,500 openings for public safety telecommunicators are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.
You like structure, staying organized, and working with systems to get things done efficiently.
You love hands-on work and solving practical problems — like fixing things and building stuff.
You love connecting with people, helping others and making a difference in your community.
RIASEC represents six broad interest areas—Realistic, Investigative, Artistic, Social, Enterprising, and Conventional—helping individuals identify careers that match their skills and preferences.
Take the RIASEC TestData supplied by Bureau of Labor Statistics, National Center of Education Statistics, Defense Manpower Data Center (View our update schedule). Contact any business, college or military service branch to answer additional questions.