Public Safety Telecommunicators

General Information

Description

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Job Outlook

Employment of police, fire, and ambulance dispatchers is projected to grow 6 percent from 2019 to 2029, faster than the average for all occupations. Although state and local government budget constraints may limit the number of dispatchers hired in the coming decade, population growth and the commensurate increase in 9-1-1 call volume is expected to increase the employment of dispatchers.

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Salary

Average Salary

Salary

$41,910

State-by-state Salary

Gray states indicate no data available

$66,000
$18,490
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 74%
  • Associate's degree 10%
  • Some college 9%
  • Post-secondary certificate 5%
  • Master's degree 0%
  • Doctoral degree 0%
  • Bachelor's degree 0%
  • Post baccalaureate 0%
  • Less than high school 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Knowledge

  • Customer and Personal Service
  • Psychology
  • Clerical
  • Public Safety and Security
  • English Language

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
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