Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.
What you can expect to experience while on the job
Employment of police, fire, and ambulance dispatchers is projected to grow 6 percent from 2019 to 2029, faster than the average for all occupations. Although state and local government budget constraints may limit the number of dispatchers hired in the coming decade, population growth and the commensurate increase in 9-1-1 call volume is expected to increase the employment of dispatchers.Read More
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