Hotel, Motel, and Resort Desk Clerks

General Information

Description

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Workplace at a Glance

What you can expect to experience while on the job

  • Responsibility
  • Exposure to job hazards
  • Physical activity
  • Decision making
  • Repetitiveness
  • Level of competition
  • Time pressure

Job Outlook

Employment of information clerks is projected to decline 3 percent from 2019 to 2029. However, demand for information clerks will vary by occupation. (See table below.) Overall employment of information clerks is expected to decline as organizations and businesses combine their administrative functions. For example, businesses increasingly use online applications for benefits and employment, thereby streamlining the process and requiring fewer workers. Furthermore, increased use of online ordering and reservations systems and self-service ticketing kiosks will result in the need for fewer clerks to process orders and maintain files. In some businesses, including medical offices, receptionists and other workers do tasks that used to be done by clerks. However, local governments will continue to need court, municipal, and license clerks for clerical duties in local courts, government agencies, or town councils. Tasks may include preparing dockets of cases to be called, preparing draft agendas or bylaws, keeping financial records, and issuing licenses or permits. There should also continue to be demand from local and state governments for eligibility interviewers to determine whether government assistance, such as unemployment or Social Security benefits, is appropriate for people applying for it.

Read More

Related Military Careers

No Information for this section

Salary

Average Salary

Salary

$24,470

State-by-state Salary

Gray states indicate no data available

$46,410
$18,720
No Information for this section

Education

Most Common Education Levels

People in this career achieve this level of education.

  • High school 75%
  • Some college 10%
  • Associate's degree 6%
  • Bachelor's degree 4%
  • Post-secondary certificate 2%
  • Less than high school 1%
  • Master's degree 0%
  • Doctoral degree 0%
  • Post baccalaureate 0%
  • Post-doctoral training 0%
  • Post-master's certificate 0%
  • First professional degree 0%

Knowledge

  • Customer and Personal Service
  • Clerical
  • English Language
  • Computers and Electronics
  • Public Safety and Security

Skills at a Glance

Skills helpful in this career

  • Verbal skills
  • Critical thinking & problem solving
  • Equipment operation & maintenance
  • Math & science skills
  • Technology design & control
  • Leadership
No Information for this section