A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior, principles of hardware and software systems operation, customer interaction skills, telephone and e-mailing skills, data entry, and database and Internet searching and retrieval.
2 careers are related to this major. See a list of careers.
Average Tuition (excluding room and board) for Schools with this major: $3,095.00 per year.